As a Managing Principal for the Alcatel-Lucent Services Business Group Global Practice for Communication Applications, Cindy Mills leads the global Professional Services Carrier-Grade Service Delivery Environment team. Since joining Bell Laboratories in 1978, Ms. Mills has managed the creation of Lucent software research and development centers in Pune, India, and Bandung, Indonesia. She has also led a team of deployment engineers in handling global delivery of OSS products, in addition to a team of technical sales engineers. Ms. Mills has instituted quality initiatives including: customer advocacy, ISO 9001 compliance, and Software Engineering Institute (SEI), and Software Productivity Research (SPR) programs.
Ms. Mills has a patent pending associated with an IPTV-related service. Among the awards that she has received are the GBCS Trailblazers award, the R&D Golden Pyramid Award, and the Partner of Choice Award.
Cindy Mills holds a master of science degree in software engineering from Case Western Reserve University and a bachelor of science degree in software engineering from Ohio State University.