T3: IPTV Building Blocks: Back Office Support – Ordering, Billing, Provisioning, Customer Care – Are We There?
4:00-5:15 PM
Room S221

The success of any service depends on the systems that make customer service easy, user friendly and cost-effective for the provider. The back office support systems are a key building block of the consumers’ first exposure to IPTV service. These systems can cause a significant impact on the bottom line of the service provider. What is available to support IPTV service ordering, billing, accounting, and tracking? What about installation and provisioning? What lessons have been learned and what will these systems need to accommodate as we move to a service and network converged world ?

Moderator : Tim McElligott
Editor in Chief
Billing & OSS World Magazine

Panelists: Sean Yarborough
Director of Marketing for Strategy, Partnerships, & Field Test Solutions
Spirent Communications

Laurie Spiegel
Director of Product Marketing
Telcordia Fulfillment Solution
Telcordia Technologies, Inc.

Michael Alexander
Global Architect for Service Delivery Platform
IBM

Jim McEachern
Vice President
The MultiService Forum